Nellies Acres :: Ordering Information

Ordering Information

~~~Ordering Problems - Send an E-mail to to tell us what type of problem(s) you are encountering. Please provide as much detail as possible and we will get back to you as soon as possible~~~

~~~Product Questions or can't find what your looking for? - Send an e-mail to detailing what product(s) your are looking for.~~~

~~~Questions about an order - Send an E-mail to us at to let us know what your question or type of problem you are encountering.~~~~

~~~Payment terms - We accept E-checks,personal & business checks and credits cards through Paypal.~~~

~~~All checks must clear our bank before order is shipped.~~~

~~~All candles are made to order and are not "warehoused" for immediate shipment.~~~

~~~Call now - You can call during normal business hours(East Coast) 8:00 A.M. - 8:00 P.M. at 1-603-783-4058 or leave a message after normal business hours.~~~

~~~If you are having problems putting an online order through, you can print your shopping cart and send the order to our business mailing address with you name and phone number and we will complete the order.~~~


~~~We guarantee your 100% satisfaction if for any reason you are not fully satisfied with your purchase, please contact us to make arrangements for a replacement or refund. Returns will only be accepted 10-14 business days after delivered purchase.~~~

~~~Although orders are packed with the utmost care, every now and then merchandise does arrive broken. In cases such as these, notify us immediately so we can make arrangements to have merchandise replaced. You'll need to complete the following: 1) take digital pictures of the inside and outside of the box. Send pictures in an e-mail to

Items must be returned in the condition they were received and be returned by UPS ground, Fedex ground, or insured mail. Nellie's Acres is not reponsible for missing or damaged returns enroute to us.

If error is ours, we will pay return shipping and give you full credit. Other returns may be subject to a 15% restocking fee, and minus shipping charges.

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